This Privacy Policy describes how ZIDI MOBILITY LTD ("ZIDI","We","us",or "our") collects, uses, shares, and protects your personal data when you use our website, mobile app, and services.We are committed to protecting your privacy and complying with the Kenya Data Protection Act,2019.
By using the ZIDI app or website, you agree to the terms decribed in this policy
| Data Category | Examples | Collected From |
|---|---|---|
| Identity | Name, national ID, passport number | Sign-up form, KYC verification |
| Contact | Email, phone number | Registration, support requests |
| Financial | M-Pesa number, transaction ID | Booking payments, payouts |
| Vehicle | Number plate, insurance docs, photos | Car owner listing flow |
| Usage | App logs, pages visited, device info | Automatically via app/website |
| Location | Pickup/drop-off coordinates | Booking process (with consent) |
We may share your information with:
| Recipient | Purpose | Data Shared |
|---|---|---|
| M-Pesa / Safaricom | Payment processing | Phone number, transaction amount |
| Insurance partners | Rental coverage | ID, vehicle details, trip dates |
| NTSA | Vehicle verification | Registration plate number |
| ODPC / Courts | Legal compliance | As required by law |
We store your data on secure, encrypted cloud infrastructure. Access is restricted to authorised personnel only.
Security measures include: TLS encryption in transit, AES-256 encryption at rest, role-based access controls, and regular security audits.
Under the Data Protection Act (Kenya), you have the right to:
| Right | What it means | How to exercise |
|---|---|---|
| Access | Request a copy of your personal data | Email privacy@zidimobility.co.ke |
| Rectification | Correct inaccurate data | Update via app or email us |
| Erasure | Request deletion of your data | Email us with your request |
| Objection | Object to certain processing | Email us stating your grounds |
| Portability | Receive your data in a portable format | Email privacy@zidimobility.co.ke |
We retain your data for as long as your account is active or as required by law.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account data | Duration of account + 2 years | Service provision, disputes |
| Transaction records | 7 years | Tax & legal compliance |
| Usage logs | 12 months | Security & debugging |
| Support tickets | 3 years | Quality assurance |
| KYC documents | 5 years after last transaction | AML regulatory requirement |
If you have questions about this Privacy Policy or your data, email us at support@zidimobility.co.ke.
Users may request deletion through the app via support or email us at privacy@zidimobility.co.ke.
Some providers may process data outside Kenya under safeguards.However, when your data is transferred internationally, we implement safeguards required by including but not limited to; contractual safeguards,reputable processors and techincal controls. If you require details of the locations where your data is stored, please contact support.
Our services may contain links to third-party websites or use third-party SDKs.These parties have their own privacy policies and are responsible for their own practices. We encourage you to review their policies before sharing personal data with them
We may update this privacy policy occasionally. We will post the updated policy on our website and include the 'Effective date' at the top. Substancial changes will be communicated through the app, email or other reasonable means.