Refund Policy

1. Cancellation by Renter

If a renter cancels a confirmed booking, a flat fee of KES 500 will be charged. The balance (if any) will be refunded to your M-Pesa number.

2. Cancellation by Owner or ZIDI

If the booking is cancelled by the vehicle owner or ZIDI due to unavailability, verification issues, or safety concerns, the renter will receive a full refund.

3. Refund Processing Time

Refunds are processed via M-Pesa and typically reflect within 1–3 business days.

4. No Refunds For

• Early return of the vehicle
• Missed pick-up without prior cancellation
• Penalties due to late return or damages

5. How to Request a Refund

Contact us at support@zidimobility.co.ke or use the Support page. Include your booking ID and reason for cancellation.

6. Fraud and Abuse

We reserve the right to deny a refund if there is evidence of fraud, abuse of policy, or violation of our Terms of Use.